Refunds & Returns Policy

Refund & Return Policy

Last Updated: June 2026

At Apparel Cookie, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

Returns

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition

  • Have all original tags attached

  • Be returned in its original packaging

  • Be accompanied by proof of purchase or order confirmation

To request a return, please contact us at hello@apparelcookie.com with your order number and reason for the return.

If your return request is approved, we will provide instructions on how to return your item.

Returns sent without prior authorization may not be accepted.

Return Window

You must contact us within 14 days of receiving your order to be eligible for a return.

Requests submitted after the 14-day period may not qualify for a refund.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable.

Exchanges

At this time, Apparel Cookie does not offer direct exchanges.

If you would like a different size, colour, or product, please place a new order after your refund has been processed.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Products returned without original tags

  • Final sale items

  • Gift cards

  • Customized or limited-edition products marked as non-returnable

Shipping & Delivery Disclaimer

Once an order has been shipped, delivery is handled by the shipping carrier.

While we will do our best to assist customers with shipping-related concerns, Apparel Cookie is not responsible for delays, service interruptions, lost packages, or delivery issues caused by third-party shipping carriers.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is submitted:

  • Apparel Cookie cannot guarantee successful delivery.

  • We may be unable to modify shipping information after an order has been processed.

  • If the package is returned to us by the carrier, the customer must contact us to arrange a refund or reshipment.

If a returned package is eligible for a refund, the refund will cover the product purchase amount only.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@apparelcookie.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the situation and work with you to provide an appropriate resolution.

Contact

For questions regarding returns, refunds, or shipping issues, please contact:

hello@apparelcookie.com